Service Blueprint

Analysis
The service blueprint is a framework that accurately describes the service system so that the different people involved can understand it and face it objectively regardless of their role or personal viewpoint.

Objective

This type of map offers a general view of the service ecosystem, identifying the interactions and synergies between different layers. It also highlights the opportunities that emerge from joining the parallel work flows and processes in an optimal way, in order to guarantee the correct response in relation to timescales.

How to use

At the end of the mapping activity, a visual map is obtained that describes the service as a whole and that will constitute a useful operating tool for all the actors involved in the system. Each moment of the activities to be performed is described both verbally and graphically in its operation.