The motivation matrix is used in the understanding stage as it offers the opportunity to create new shared knowledge, solve a specific critical situation or develop new design and business prospects.
How to use
The team of designers, together with the key figures of a system, meet to discuss the features of each role. Everyone has to explain from their point of view what they need and what they expect from the service. The matrix highlights the relationships in place between the various stakeholders and the main features of existing interactions.
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